Verizon Authorized Retailer – GoWireless in Oak Harbor, WA Open now

Reviews about Verizon Authorized Retailer – GoWireless

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  April 18, 2020, by Robert Coder
  BLUF: Staff rude and unwilling to help resolve a situation that was resolved on the phone with Verizon Customer support in 5 minutes. Went to the store to upgrade a phone. None in stock, so one was ordered online. Told the staff member that we had a promo for $50 online and was told we would receive the discount at checkout (the promo was online only, but we were attempting to support this local business). When the phone arrived, we were told the price included a $100 discount off retail already, and no other discounts could be applied. As part of the transaction, we were also told that there would be no restocking fee should we change our minds in 14 days (same as the online promo). Upon returning home, a quick check online showed that the price we paid in store was indeed retail price, no discount had been applied. We returned to the store the next day in an attempt to resolve the situation. The workers were rude and unwilling to help in any manner. We mentioned that we could always order the phone online, receive the promo price, and return the phone in store, but we'd prefer to resolve the manner in a simpler way and continue to support this location. Unfortunately, the staff were unwilling to consider this and also stated that we would have to pay the restocking fee (even though the salesperson told us we would not have to). A call to Verizon Customer service solved the issue in 5 minutes. Without even describing the issue, the representative was able to credit the account with the $50 promo. We made every attempt to support this local business, but unfortunately this recent interaction made the simple process of upgrading a phone into a huge ordeal, and we will no longer shop at this store.